How long do I have
the rental items?
All rental items are priced per
weekend. See pickup and return times below.
When do I need to
make my reservation?
We recommend making your reservation as soon as
you know what you will need.
This will ensure that you can get
exactly what you want when you need it.
What do I need to make my reservation?
We require a 50% deposit of your total
rental at the time of reservation, to consider the
reservation confirmed. Payment can be made by Visa,
Mastercard, Check, or Cash.
The remaining balance may be paid at
the time of pickup.
What is the
Cancellation Policy?
A 3 week notice prior to your pickup
date is required for the deposit to be fully
refundable.
Deposits on rental items canceled after 3
weeks allows for only half of the deposit to be
refunded. Deposits on rental items
canceled after 2 weeks to the pickup date,
the deposit
is non-refundable.
Additions to your order are always
welcome depending on availability.
Quantity cancellations also require
the same 3-week notice prior to the pickup date, or
rental fees as agreed upon may still
be charged.
When can I
pickup my rental?
All rental items for the weekend may
be picked up starting Friday afternoon
between
2:00pm – 4:30pm and all day Saturday
From 9:00am – 4:30pm.
When do I need
to return my rental?
All rental items must be returned
Monday mornings between 9:00am –
12:00pm, or
late fees may be charged. |
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Do you deliver?
We do offer delivery and/or pickup
services on most orders for an additional fee.
Delivery
is for drop-off service only.
Rates depend on geographical location. If rental items are
to be delivered and/or pickup during
non-business hours, including nights after 5:00pm,
or Sunday, additional charges will
apply.
Customer must be present for all deliveries.
Please call the office for
delivery rates.
Do you offer
set-up and break down Services?
We do offer Set-up and break down
services on most of our rental items,
please call the office for a quote.
Do I have to wash
the dishes before I return them?
Yes. All china, flatware,
and glassware must be returned clean and free of all food
and/or liquid, or cleaning fees will
be charged.
Do I need to
wash linens before I return them?
No. When it comes to linens
all we ask is that you shake linens free of all food
and we will take care of the
rest. We do recommend that if
the linens get wet, from
water or spills, that you hang them to dry
and not ball or fold them up, until they
are completely dry.
Balling up or folding wet linens will cause them to mildew.
Damage such as mildew will require you
to
replace the linen at full cost.
Will I be
charged if the linens get stained?
Most stains are common and are not a
problem for us to get out.
The only stains
you need to be aware of are stains such as mildew,
candle wax, ink, or damage such
as burns or tears.
These types of stains can not e removed therefore you would
be responsible for replacing the linen
at full cost.
Do you Price Match?
We do! If you find a lower price bring us your quote. We will only price match for identical items.
Price matching is for rental items only ; cost such as special orders, delivery, pickup & setup are excluded. |
